Plain and short. There are no credits or packs in Proitz — a plan is the only thing you can buy, so a plan is the only thing there is to refund.
Effective 15 September 2026 · Grandfield Media Private Limited, Hyderabad, India.
The Free plan costs nothing and is not a trial that ends. The whole chain — customer, enquiry, quote, job, invoice, payment — is on it, within its limits. We would rather you proved Proitz works for you before you pay anything.
Starter and Pro are billed monthly in advance. If you cancel, you keep the plan until the end of the period you have already paid for and you are not charged again. We do not refund the unused part of a month you chose to leave early.
We refund the whole charge where we billed you in error, charged you twice, kept charging after you cancelled, or the service was unusable for a material part of a paid month through our fault. Write to proitz@grandfieldmedia.com with the invoice number, within 30 days of the charge.
Refunds go back to the original payment method through Razorpay, in the currency you were charged in — rupees if you are in India, US dollars if you are not. We start it within two working days of agreeing it; your bank or card issuer usually takes a further five to seven working days. We email you when we start it.
Write to us and say why. A person reads it. If we got it wrong we will say so and fix it.
Grandfield Media Private Limited, Hyderabad, India
proitz@grandfieldmedia.com · +91 92479 12081
Monday to Saturday, 10 am to 6 pm IST